FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to the IQ Modest FAQ page. Here you will find answers to the most common questions about our shipping, returns, orders, and services. If you cannot find the answer you are looking for, please feel free to contact our customer support team.
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1. SHIPPING & DELIVERY
Q: How much does shipping cost?
A: Shipping is 100% FREE on all orders within the United States. There are no hidden fees or minimum order requirements.
Q: What are your processing and shipping times?
A:
- Handling Time (Order Processing): 1 - 3 business days (Monday to Friday).
- Transit Time (Delivery Time): 5 - 10 business days (Monday to Friday).
- Order Cut-off Time: 5:00 PM (MST) - Mountain Standard Time (Monday to Friday). Orders placed after this time will be processed on the next business day.
Q: Do you provide tracking information?
A: Yes! Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number. Tracking information typically becomes active within 24-48 hours.
Q: Do you ship internationally or to P.O. Boxes?
A: Currently, we only ship to standard physical addresses within the United States. We do not ship to P.O. Boxes or APO/FPO addresses at this time.
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2. RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a risk-free 30-day return policy. You have 30 days from the date you received your item to request a return.
Q: Do I have to pay for return shipping?
A: No! Return shipping is completely FREE. Once your return request is approved, we will email you a prepaid shipping label. There are no restocking or return fees.
Q: How do I start a return?
A: To initiate a return, please contact our customer support team at hello@iqmodest.com with your order number and the reason for the return. We will provide you with a prepaid shipping label and step-by-step instructions.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund. It will be automatically credited back to your original payment method within 5-7 business days.
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3. ORDERS & PAYMENTS
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us immediately at hello@iqmodest.com. We process orders quickly, but we will do our best to accommodate your request if the order has not yet been shipped.
Q: What should I do if I receive a damaged or incorrect item?
A: Please inspect your package upon arrival. If the item is defective, damaged, or incorrect, please email us immediately with a photo of the item so we can evaluate the issue and send you a free replacement right away.
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4. CONTACT INFORMATION
Still have questions? Our support team is here to help!
- Company Name: SONORAN GROUP MANAGEMENT LLC
- Business Address: 6850 E David Drive, TUCSON, AZ 85730, USA
- Support Email: support@iqmodest.com
- Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (MST - Mountain Standard Time)